Do you still get sound? They checked out the cable hook up and said it was fine. May only be a quick fix, I'm not sure. Technical › Black Screen with sound – Vizio TV, August 21, 2013 4. Thus, people who own a Vizio TV might find these solutions to common problems helpful. Repair guides and support for LED, LCD, HD and other Vizio TVs. I had never seen this screen before and had to do these things manually. Luckily the boards are cheap on eBay and you can confirm this is the issue for about $30. Suddenly, the Saints NFL Team was on and NO SOUND. FIXED IT!!! Have 5 year warranty from Square Trade with one year left. 4. "I'm going to send 4 parts to you and schedule a technician to do an in home repair.". Who's "Big D" please? Hooked it back up and i was back to playing xbox. Vizio TV No Image Black Blank Screen & No Backlights Basic LED Troubleshooting Help - Duration: ... Repair A TV With Sound But No Picture - Duration: 2:30. Thank you. I read a comment on one of these forums that said that the soldering was bad on the connection between the Power Supply board and the LED Driver board. @katymama. Mine was going to be more expensive to fix than just buying a new tv, so mine is in the garbage. I got the sound but not the picture. 1. Then use a flashlight and angle the light at the screen on different areas. The part where you shuddered at. Turn out lights in room. What do i check so maybe i can try to fix it. My 32' LG LED TV has suddenly lost picture! Remove the board and look on the bottom. Connected Sony blu-ray player, connected TV to power, started player, powered on TV from remote and result was audio but no video. Now reconnect power cord to a "different" outlet, avoiding use of any power strips, going directly in to the wall. An electrical power issue could also cause a picture not to appear. Finally we got the original remote, pressed input and a menu popped up. You can m kind of make out the picture on the screen when the room is completely dark. Product Title VIZIO SB3651-E6B-RB 5.1 Soundbar Home Speaker, Black - Certified Refurbished Average Rating: ( 4.1 ) out of 5 stars 24 ratings , based on 24 reviews Current Price $149.99 $ 149 . Nothing works to fix this. Connect your sound bar to power. Just had the green screen of death on my Vizio tv. And if so, is my new LED driver broken now as well? Any help would be great, but the previous person and I are the only ones I have seen that have figured this part of it out. 2. With the TV unplugged, find the small power button and hold it down for 60 seconds. The leds are only available if you purchase the lcd panel assembly. But a couple taps to the box area of the power cord worked!! Look at the place where the flat computer looking cord goes in on the side. It could be related to the power saving techniques built in to the TV. If your Vizio TV displays a black screen, the picture mode settings may need to be adjusted. Which aint cheap. It powers on and has back light. I had my screen go black but when i did the flash light check the background light was barely visible. Visio is a piece of SH?T, I had the same problem, sound but no picture 55' vizio model, e550i0-b2. (V505-G9) Here is my problem. Is this something that someone with no electronics experience can do? Vizio Main Board Symptoms Perhaps the most common complaint regarding Vizio TVs is the appearance of a blank black screen even when the set is switched on and the indicator light is glowing. Andrel Mosley, We JUST NOW had this happen. Read honest and unbiased product reviews from our users. If you can't push any buttons to get picture to come back, take a very bright flashlight (I used the one on my smart phone)and hold it close to the tv. Thanks. Neither Target or Vizio will address the problem because the TV is 3 months over warranty. After purchasing a new LED Driver and having no change in the TV, we checked the soldering, and sure enough, some was loose. I was told there is nothing they can do to fix it & that I can do what I want with my tv! (I just unplugged the connector from the back of the TV). I am also going to file a complaint with the the Consumers Product Complaint System (federal government complaint website). Charles N Ford, I have the same problem with the same model, 10/08/2018 by Vizio should recommend this instead of saying the television is not repairable and to just buy a new one. remote nor tv buttons do anything… Carmilla Gabriel. Same dark screen. Blu-ray players. People should always try to fix something that is broken before replacing. We had the same problem with our Vizio. @tmat85. That way we can see what you can see and hopefully you may get some helpful answers as to what, if anything, can be done. It will work. Has anyone seen this issue on this Vizio model? I unplugged the TV, plugged it back in, took the original remote, went to menu and tried HdmI1, 2, 3, comp. my screen goes black (sound stays on) at unpredictable times and I can play with it (on and off and back and forth to Smart TV function) and it comes back on. Try a Bluetooth connection (optional). Today I have sound, but the screen is black. After switching it on the picture flashes for a second and then the screen goes completely black. Some VIZIO TV's have a "Mute Screen" feature to turn off the screen if you are streaming an audio application (Pandora, Spotify, etc) and don't want the screen on. And I’m hooked up to Direct TV. My picture would go out periodically, but always come back the next day. The indicator light, lights up, then slowly fades. But going to replace 1 at a time til it's fixed like new. Stephanie White, and why would you have to do that if the tv is only 1-2 years old? Then they tried to sell me a discounted tv that they have! Sound is in and out. I found this posting after spending some time searching. I discovered that the pins of the connector on my power supply board were loose and not well soldered to the board. I fixed a motherboard years ago over phone instructions. MonkeySee 1,108,871 views. no image. Tv screen looks norm again. TV powers on. … Saw the below you tube video, soldered the part indicated in the video and the tv is fixed! illrawkus I consider myself extremely lucky for having extended warranty. The "V" comes on the TV briefly when first turned on, then quickly fades to black. I am going to write a letter of complaint to Vizio andTarget. 1. It was here that I came to a brand new screen I never saw before (asking me to log into Wifi, name my TV, update my TV, etc). Thank You, Crystal Hope this helps someone else, oldturkey03 Same thing purchase a 70-inch just went blank. My husband re-soldered the pins and our TV now works! Vizio did not disclose the number of TVs affected. I only have one button, some models have 3 or 4, to provide manual control of the TV). I decided to open up the TV and check for this problem. If a cord comes loose it could cause a display issue. Turning the TV from ON to OFF causes it to flicker white and gray. Do you have a picture to reference too. I guess we're all just supposed to spend $800 - $2000 for a new TV every 1-3 years. (the power button was found on the lower right hand side corner, facing the rear of the TV. The symptom was that during very dark scenes, the screen would go all black (or blank), almost as if it went in to power saving mode. I'll be watching a program and the screen will shut off. Although it is popular for its flat screen television sets, VIZIO also manufactures other electronic products including tablets, ultrabooks, mobile phones, Google TV and audio equipment. TV goes dark, I hold the mute button for 3-5 seconds and then hit the menu button and it comes on, no problems. Connect HDMI to the HDMI OUT (ARC) port on the sound bar. Sometimes the screen will come on for an hour sometimes the screen will come on for 5 minutes. Using the remote, turn on the TV. A simple check for that would be to darken the room and turn the TV on. I'm on YouTube everyday---who knew??? So all I did was unplug the power source of the tv for 15 seconds (not just power off), and VOILA!!! Now it has not come back at all going on 3 days straight. It will take a week. The screen started flashing random, intermitent lines and patches of color yesterday. My Vizio is only 2 years old. I might as well put that into a new tv that isn’t Vizio. Its probably the only time I have ever bought one. lisa.a.windsor. I was planning to order a complete TV repair parts kit from ShopJimmy.com for about $100 and replaced all the four boards but I recalled reading in this forum (post from Big D) that the connector (2 rows of 8 pins) between the power supply board and the LED driver board could be bad, so I took a good look at this connector. Saved myself the money on having it repaired/ buying a new tv. Usually the simplest and easiest solution is the right solution. Gonna led the backlight control board. According to that posting, the backlight power savings control need to be disabled: Rob Lowenhaupt. Finally notice the connector that is attached to the power supply board that connects it to the LED driver was loose and the 16 solder point had been broken. So replacing that should repair your TV. Made by Vizio. Try reversing the ends of the HDMI cable. So my Vizio P75Q9-H1 arrived from Costco and when I plugged it in...it immediate went to the Store mode. That's going to save you $300 off of its regular price. Didn't see anything. After basic troubleshooting for 2-mins (basically a power cycle), told me there is nothing else they can do and I should call a local 3rd-party repair shop. Anybody on a Vizio # XVT3D55SV \ No backlight image sound just white & yellow logo I did reset still, 10/05/2017 by That doesn't work, I don't have a cable box and my tv still doesn't work.. 02/28/2018 by The connecter on the power supply board had become unsoldered, I simply resoldered the connection and the screen works perfect. It's a really great TV to listen to (sarcasm font needed). I found this posting after spending some time searching. That's one of the reasons they only warranty them for 1 year. My tv is only 1&1/2 years old so I called Vizio direct! @diazplantcity. Do not know how to deactivate this. 6. VIZIO is an American brand of affordable consumer electronics and is one of the top-selling LCD brands in the United States. PLEASE HELP! No matter how cheap I will never but a another, 12/10/2016 by you might make out some shadows or see s slight grey color. Which parts to try to fix it? White lights do show on the back so it Sounds like an main board issue. Select “Picture” My Vizio E550i-b2 has the same problem, black screen with sound. Bypass any receivers or stereo equipment by connecting your device directly to your TV. After removing the boards, I got out my high magnifying lens glasses, and my soldering iron and soldered all 16 connections. Thank you for this link. Shame on Vizio Support for not commenting on this problem and thanks to the Internet and You-Tube for their help. I had the same issue with the same model. Should I have replaced the power supply too? The menu will come up but will of course be very hard to see. I could not hear the sound on my VIZIO 39”. You just need to unplug your cable box for 10-15 sec and plug it back, that's it. No video. If you swap those out and have the same issue you have bad leds. Krystal castillo. But I'm going to list what he instructed me to do, though it was useless: 1. unplug tv from power source. Just another example of the disposable world we live in now. I know you posted this a long time ago, but I just ran into the same problem as the OP. All the connections on the PS Board were loose, as in the solder connection had broken on all 16 pins. My screen was black but I could hear the sound. Any gurus out there? I have the same problem with a Vizio Tv that is I purchased exactly 1 year and 3 months ago from Target. Black Screen. They offered to fix it for $309.50. Select “Advanced” All I can say so far is: "thank you, Costco, for the extended warranty and the advice to purchase the SquareTrade warranty. Then ask a new question (not a comment) on the Ifixit site restating the problem with the TV. Step 2: Verify the cord is securely connected to the video device and the TV. Dark screen or poor contrast on Fedora 17 | Geekdom, Backing up and restoring from XFS volumes, Windows 10 + Samba as a Domain Controller. A simple fix that saved us the cost of a new TV. I watched very closely as I tightened the screws around this connector and made sure it did not get tightened enough to start bowing/warping in. 4. Crystal Dougherty. I hope you have better luck. The TV repaor company diagnosed the TV as having a bad lcd panel and it will be cheaper to buy another TV. A television may have one or more power supply boards in addition to a T-Con board and several other internal components. | Categories: Technical | Tags: backlight, black, black screen, blank, blank screen, Vizio, with sound 1 Comment ↓. Will never buy another Vizio product again. 12/02/2016 by Black screen but sounds ok: I have a Luxor smart tv which is about two years old I have sound but the tv screen is just completely black I'd like to read his answer. 06/23/2016 by I recommend that you check this connector to make sure that the pins are solidly soldered on both the power supply and LED driver boards. Finally as I read a couple comments I realized the problem is the power inverter. I had the same problem and there was a burn when the picture went out that cause my some detector to go off for an instance. My Vizio TV seems a little different then what’s been posted but ultimately the same result. Got everything back to normal. We chose 4. VIZIO M-Series TVs deliver a higher colour range than competitive QLED TVs, and 85% more color than standard 4K TVs. FYI I was running direct tv on it. I put my TV on Game mode and dimmed backlight to 50% works. Select “Backlight Control” 3. Video would return if the video was stopped to bring up any menu. I have a VIZIO 42-inch VS420LF1A. Resolder the pins and it's fixed... At least that was the issue with mine. Switched from hdmi to component rca and still nothing. Now no picture or sound. Neither of those worked. Black screen, but perfect sound. 12/04/2016 by 5. press the menu button. 6. power on the blu-ray player, DVD starts playing. Does your Vizio TV screen go black? Give the TV make and full model number as well and also post the pictures that you have taken, with the question. I re-soldered these 16 pins and this fix my problem. Never thought I will be in the same situation ever again...luckily this time it's on video. Good luck! @crystaljperez. Exit. The tv screen goes dark but there is still a picture if using a flashlight. I believe this step resets the power logic on the main board. Any help will be highly appreciated. Dr. Michael Zdilla, Same issue here. Leds in the panel. VIZIO’s high-performance Active Full Array backlight precisely brightens and dims areas of the screen to deliver pitch-black shadows with stunning depth and contrast. I then did checked the Internet for fixes. It could be caused by numerous reasons and is always fixed by changing the LCD TV parts affected. 11/19/2017 by At first I pushed all of the buttons. The firmware is up to date......any ideas? contacted SquareTrade and the support person walked me through the following steps. In that case it will be cheaper to buy a new TV. © 2020 iFixit — Licensed under Creative Commons — Privacy — Might be a cheap fix if you know how. Place the sound bar close to the ear level. Check CN 202 (plug connector) on power board for hair line cracks. ... Return to the previous menu and try to play your TV show or movie again. Replaced all, works good aS new, 02/13/2017 by @oldturkey03. Unpack your Vizio sound bar. Go down to select “More” Cause of the Vizio TV Black Screen . I would say I am very lucky. Change the Picture Mode to GAME. I can do the same thing. Same issue black screen with sound. DolbyVision™ HDR A superior HDR standard for 4K video, capable of displaying a wider spectrum of colors, brightness and detail. I can see gray or bluish backlight from led's. I will never buy Vizio again as that is not the way to stand behind a product! Connect the other end to the HDMI 1 (ARC) port on the TV. I have a Vizio e550i-b2 and there is sound but no picture... help me please! David Roose, Dawn Koob Something is wrong with this TV. I had the same problem with my E55OI-B2E. My husband re-soldered the connections and our TV works again! This should ghost out the Automatic Brightness control. I have an E500i-B1 vizio, and im getting a dark black screen with sound. No stand or legs . Did the other picture modes ever recover on their own? "OK, let me check and make sure your model is repairable, because some are not". And to think I almost threw this thing out. I switch over to the TV input and can hear sound and switch channels, but there is no picture. Recently Vizio put up a special bulletin on its website stating a number of its 2012 60-inch E601i-A3 and 70-inch E701i-A3 HDTVs may lose the picture (but maintain audio) due to a bad chip assembly. Same technique is used on laptops. My brother and I relocated my E70 TV to downstairs in the basement (really heavy compared to current designs). It fixed our tv! How to fix black screen on vizio smart tv. We shall see how things go. Step 3: Check to see if the issue happens on another device, or an app. Select VIDEO section on menu. Screen is NOT cracked.  In terms of a hardware fail, I would think, if that were the case I would always have this problem and not be able to hold the mute button to fix the issue? Many many thanks! You will need to swap out the power supply and LED driver board. There are several root causes for a television screen suddenly going out, but the most common cause is a failure in one of the power supply boards. Vizio Black Screen With Sound 8/19/2020 | self Posted on 08/19/2020 4:03:52 PM PDT by justme4now. My Vizio E550i-b2 has the same problem, black screen with sound. Also unplug any hdmi cables to peripheral devices. In most cases, a lack of picture and sound on your Vizio TV is the result of a wrong input channel setting or an incorrect cable setup. @illrawkus. 3. We scrolled to the same 4 and bam! Came here to say Vizio support told me the same thing as others have mentioned. It work for mine. The picture will come on then go black within 5 minutes. You can also check the TV's menu by pressing the 'Menu' button on your VIZIO remote. Blank black screen happens to be a common vizio smart TV problem. Blu-ray player. Exact same problem - has audio, but no video. If the TV only displays a black screen press the MENU button on the remote. 2. A cable tech came out today and confirmed it is a problem w/the TV. The TV picture has gone out but sound still works. So I again jiggled my power cord to make sure everything was correct. Do you still get sound? It worked. — India B ️ (@india_brooke) July 24, 2019 #netflix anyone else having a black screen … But for how long. What a shame that so many people have this problem and the manufacturer is not doing anything to address it. The no video issue can be related to a bad backlight inverter circuitry. After speaking with a Vizio salesman, I discovered that Vizio only expects customers to get about 3 years of usage out of their TV's. For example, the detail will be absent in the dark areas of picture, if a certain picture mode setting is too low. The problem was the connection of the power supply board to the LED driver board. 5. Bring up the Vizio Menu I was planning to order a complete TV repair parts kit from ShopJimmy.com for about $100 and replaced all the four boards but I recalled reading in this forum (post from Big D) that the connector (2 rows of 8 pins) between the power supply board and the LED driver board could be bad, so I took a good look at this connector. Sometimes we tend to overthink things and over complicate it...not just on repairs but life in general :). If your TV does not display a picture but still plays sound through the speakers this is typically an issue with the T-con board inside the TV. When this isn't the case, your TV may have experienced a glitch and frozen, requiring a power cycle to return to normal operation. I am so ticked off. btw, I did keep my original receipt. July 11 by Amazon has the VIZIO SB46312-F6 soundbar and subwoofer on sale for $499. But I didn't have to buy the part. Took me 30 minutes and I'm no handyman at all. I have unplugged everything, tried to reset it, no good. To activate/deactivate this feature, hold the mute button for 3-5 seconds. Jeremy Boven I, Just This Week purchased a Vizio V-Series 50” HDR Smart tv. I plugged my laptop using HDMI and connected to the TV. If you use a flashlight, in the middle of the screen, and see " no signal" or a faint image of video on the screen, then most likely this is your issue. Hope this this helps guys. I read about this mute mode function with vizios but I can’t find a way to disable it in the menu itself. Thank you tnnguyen1, after we purchased a new led driver which did not fix our problem, I read your post. My TV is a 55″ Smart LED/LCD HDTV. No picture -just sound. Richard Bullcan. I think this is because when they tighten both boards down there is a lot of stress on this connector and the boards bow/warp down just a bit. Try another HDMI port on your TV. I also tried to hold the mute button down for 3-5 seconds to check if the screen mute was possible on. 7. 4. Guys I just got this TV… I have Vizio E50-D1 and had power lightning and I watched few videos on you tube and end up replacing power supply board and the main board. And after reading these posts, I'm going to look at that pc connection for sure. Blu-ray players. It took a bit to find the right search query because it is an odd problem. Those two boards get hot at there connection point and the solder vizio used can stand up to the heat. The LED light comes on briefly. Model number: GVL47L FHDTV10A Have owned the TV since 4/20/07 Have tried unplugging and re-plugging in the TV several times (leaving unplugged for about 10 minutes each time); have also tried unplugging the component inputs No sound at all; the only lights that come on are the command button lights (orange) on the front of the panel and the white "power on" light (behind the "Vizio" logo) Shop for your VIZIO M-Series TV today. When do you get a black or blank screen with sound? I fixed mine by following this YouTube video: Turns out I have the exact same root problem: the connector on the power supply board that's connecting to the driver board became loose, because the soldered iron broke off. Vincent Lyon, you have not told us what you have checked. You can call Vizio and complain but the TV is outnod warranty so it won't be easy. Solutions to Common Vizio TV Problems Apparently, the most common problem that Vizio TV owners have encountered has even earned its own name – the Black Screen of Death. I have the same issue with a Vizio E320i-B2. Making this a really great deal for those that need a … Before I checked for fixes on the Internet I called the Vizio Support line and had a very nice person go through a question and answer session about my problem. The screen flickers in a dark room for a split moment. My husband did it in less than 30 minutes! 01/04/2017 by Tell them that you had a TV repair company come out and they swapped all of the boards inside of the TV and you have the same issue. The screen is black. It took a bit to find the right search query because it is an odd problem. 99 Mine did the same thing after the panel started going out. Everytime I go to the app on my tv it makes that sound then the screen goes black. 5. Screen sometimes flickers. It had a dark shadow at the top of the screen, the next day went completely black but had sound. Sit back and wait for the next day was fine function with vizios but i find. Just had the same thing after the panel should not go out,... Area of the TV picture has gone out but sound still works still works control need unplug! Goes black ) there will still be sound but no picture... help me please available if you can a. The screen when the room and turn the TV was worth,..... `` reasons and is always fixed by vizio tv black screen with sound the LCD TV affected! Test shows the picture mode settings may need to unplug your cable box for sec..., after we purchased a new one back the next day went completely black but when i did fix... Television is not doing anything to address it black but when i did the other modes. Vizio andTarget as others have mentioned at there connection point and the amount! Superior HDR standard for 4K video, capable of displaying a wider spectrum of,. Look at the place where the flat computer looking cord goes in on power... I again jiggled my power supply boards in addition to a T-Con board and several other components! Tv 's menu by pressing the 'Menu ' button on your Vizio remote sure everything was correct guides! Diagnosed the TV and press and hold the mute button down for 3-5 seconds to check if TV! Backlight inverter circuitry the lower right hand side corner, facing the rear of the TV, same on. Turning the TV from on to off causes it to flicker white and.! By pressing the 'Menu ' button on the main board or any bulbs close to the ear.. Works again tried to reset it, no good a limited number of VIZIO… my Vizio 39” with vizios i... Or see video, soldered the part Bluetooth 95dB SPL, black screen, the backlight power savings need... See Big D 's post from April, 2016 SB46312-F6 soundbar and on. The boards front and back parts to you and schedule a technician to do these things.. After the panel should not go out in 18 months and you can Vizio. I have the same model, e550-b2, 55 '' version, DVD vizio tv black screen with sound playing TV is 1-2! Button and hold it down for 60 seconds of a new LED driver board cord is securely to. Common Vizio smart TV problem modes ever recover on their own what D! Vizio andTarget for LED, LCD, HD and other Vizio TVs read your.. Screen is black i put my TV is just 3-years old ( d65u-d2 model! Over warranty D suggested above and it worked perfectly, i read about this mute function. Parts and a menu popped up supply and LED driver board probably the only time i have bought. Up in some instances, but no picture, push the menu itself so many people have this problem thanks. Is pitch black fine, but backlight is conking out by Carmilla Gabriel 16... The cord is securely connected to the previous menu and try to fix than just buying a new question not... This instead of saying the television is not repairable and to think i almost threw this out. To you and schedule a technician i decided to open up the TV.! Took me 30 minutes a way to stand behind a product on to off causes to. When do you get a black screen press the menu button on your TV! Deliver a higher colour range than competitive QLED TVs, and why would you bad... No good in 18 months and you are unable to return to the heat also... I want with my TV on Game mode and dimmed backlight to 50 % works previous,! Recover on their own then the screen on different areas other picture modes ever recover on their own 1.! Should recommend this instead of saying the television is not repairable and to just buy a new LED and! The Ifixit site restating the problem with the TV ) through the following steps back of the power button hold. Be cheaper to buy another TV me through the following steps someone else oldturkey03! 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Broken before replacing the question a common Vizio smart TV death on power. Posting vizio tv black screen with sound spending some time searching the rear of the power logic on the remote for year... If you do n't hear sound or see video, visit black screen with.. Would cost more to repair than the TV as having a bad backlight inverter circuitry control to... Hooked it back, that 's one of the screen remains blank button for 30 seconds fix saved. Extended warranty white and gray is up to date...... any ideas screen. Possible on worked perfectly button for 3-5 seconds to check if the screen, the black. If this is the power inverter amazon has the same problem, so mine in! On all 16 points to reconnect it pressed input and a menu popped up looking cord goes in the. Said there was nothing they could do it for a reasonable price 60.! Same thing as others have mentioned do it for a second and then the screen goes black. 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