We are an authorized distributor of Samsung Parts and Products for Samsung Electronics in the United States. White Universal Replacement Gas Range Knob Set 8234. Cooktop/Stove/Wall Oven/Microwave/Range Selector Knob Exact Fit NX58H5600SS, NX58K7850SS, NX58H5650WS, NX58F5700WS, NX58J7750SS, NX58M6850SS. Last one. @ userQ396zGlMNB I am sorry to hear this. SHARE: Chat with a Pro. The Everbilt range heating element is a one-piece The Everbilt range heating element is a one-piece replacement part for most electric ranges with plug-in elements. We are an authorized distributor of Samsung Parts and Products for Samsung Electronics in the United States. I thought it was just me also. PS: Gas range oven (2018), Samsung Model: NX58H5600SS/AA. 5.8 cu. 4.3 out of 5 stars 12 product ratings. After about 15 calls, 0 returned calls from the manager I decided to go to the Best Buy store for help. Authorized Samsung parts and accessories distributor for cell phones, consumer electronics, digital cameras and appliances, including DLP TV Lamp pieces (BP96-00826A, BP96-01653A and more), remote controls, battery parts, wall mount equipment, AC Adapters and more. Send us a private message so that we can get some additional information. my gas range is only a year old - 1549423 My new Samsung is a flat glass surface. @ userQ396zGlMNB I am sorry to hear this. This simple knob kept kids from turning on a stove. This video shows how I repaired my Samsung stove knob. Wadoy NX58f5500ss Knob Replacement for Samsung Stove Knobs Fit FX510BFGS, FX710BGS 5Pcs DG64-00472A DG64-00347A Oven Range Gas Dial Stove Knobs 4.6 out of 5 stars 59 $29.38$29.38 ($5.88/Item) Get it as soon as Fri, Aug 28 2 users rated this 3 out of 5 stars 2. @userupset: Please send us a private message to http://bit.ly/2CGMMUe with the model number and the serial number of your unit. $29.55. Great job Samsung. I get a product credit... Now it has been 3 months and the Compass vendor (Best Buy) can't get the part either. Then, rinse and dry them thoroughly. However it did cause damage to my kitchen. I did have a fire because of this. The knobs are made of steel on the outside and cheap plastic on the inside the heat and the weight of the knobs breaks off very easy, it is too bad because it is a nice looking stove and expensive but the service is terrible, I will throw the stove out before I give samsung any more of my money. I'm not happy with this purchase and when I spoke with customer service, they didn't give any useful guidance either. Compare. I would not purchase any other another items from Samsung as it looks like they're trying to make more money on parts. I didn't have this issue with Whirlpool which I used for 15 years prior to replacing it with this oven. The box had the right part number but the contents were wrong. We all have the same issue and want resolution. Note: I have 2 Samsung TVs, a refrigerator, stove and microwave. I can’t believe Samsung is going to wait for someone to be badly injured over this! Those customers chose Samsung over many other brands available no doubt, like myself, with the belief that Samsung makes quality products and a customer can expect that Samsung will reasonably stand behind their products if/when issues arise. And the modern designs of Samsung ranges help upgrade the look of any kitchen. You can also browse the most common parts for NX58J5600SG/AA / 0000. It's an embarrasment to your brand that you won't stand behind the product. 4.3 average based on 12 product ratings. This has been going on since 2017, two years after I bought them! Same problem here with the knobs. We ordered a single knob at this point and when the replacement knob came it was the wrong color. DG64-00473A Top Burner Control Dial Knob Range Oven replacement Stainless Steel Compatible … Also, since this appears to be a significant and continued issue and not one of customer neglect or abuse, as a gesture of good faith and appreciation for existing customers, Samsung should consider sending replacements to customers who have reported broken knobs in the first few years of ownership. Start New Search. - edited LOGIN CUSTOMER SERVICES CART (0 items) Samsungparts.com. I did have a fire because of this. When my dishwasher just died I learned a lesson - but someone else. Remove the back panel with a screwdriver. Fortunately we are still under warranty and customer service had no problem agreeing to send a replacement. Samsung, what resolutions are you offering in the private messages? Don't. No, I think you misunderstood. 08:08 PM. I didn't have this issue with Whirlpool which I used for 15 years prior to replacing it with this oven. I had accidentally turned on the knobs before but always caught the situation before anything happened. Not sure what part you need? Can you please drop a Private Message Here with the serial number of the unit as well as the following: I have the Samsung slide in electric range flex duo. Free delivery. DG61-00525B LEG-LEVELING NE58K9850WS,PA66,BLACK,Nylo: Nationwide BO, Usually ships within 4-6 weeks What is the difference between a … Over the course of normal use, your Samsung range may experience problems that prevent it from working. COMPANY LOCATION 119 South 14th Street PO Box 387 Belleville, IL 62222 Phone: 800-858-5844 Email: firstname.lastname@example.org We are nearing the end of this situation and need to replace our stove and microwave. I thought it was just me also. Thankful for a fast response from our fire department. I asked for a return since the part wrong part and J&J argued - too much time passed... Then eventually they succumbed and gave me an RMA. Then remove the nut holding the fan. Ending Dec 6 at 7:44AM PST 6d 8h. Even worse that you're taking your customers to the cleaners on replacement parts. I will never buy another appliance made by them again and will spread this to whomever will listen to me. @otucker: Please send us a private message to http://bit.ly/2CGMMUe with the model number and the serial number of your unit. Slide out the stove. The best way to find parts for Samsung NX58J5600SG/AA / 0000 is by clicking one of the diagrams below. With Samsung, you'll have access to a variety of self service options, access to hundreds of walk in service repair centers, and if you have selected to opt into Premium Care, we'll even come to you!