Think about the following four elements of body language in your communication with patients/clients. You’ll be supporting registered staff to prepare and update patient records, so having a sound grasp of the principles of written communication is important. Reference this. Any opinions, findings, conclusions or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of NursingAnswers.net. I as I felt out of my depth as a first year student and my anxiety was exacerbated further as this was my first placement. Communication is at the heart of everything we do in our society. The (NMC, 2008) states that it is imperative that all records are kept clear and accurate. External barriers such as the physical environment, temperature, the use of jargon and/or technical words can also negatively influence the process (Schubert 2003). It is important to be aware of paralanguage in which the meaning of a word or phrase can change depending on tone, pitch or the rate at which the word(s) is spoken. The importance of the preceding is that effective communication is stressed in every Nursing & Midwifery Council (2008) document. Attending; fully focusing on the other person and being aware of what they are trying to communicate and listening; the process of hearing what is being said by another person are the most important aspects of being a nurse (Burnard 1997). One of the most important factors in patients 'dissatisfaction with nursing services was the poor quality of nurses' communication with patients. Effective communication is beneficial to the patient in terms of their satisfaction and understanding, of care and treatment they have been given (Arnold & Boggs 2007), while at the same time optimising the outcomes or care and/or treatment for the patient (Kennedy- Sheldon 2009). (1999), cited in Crawford et al (2006), imply that communication promotes an increased level of self-esteem and reduces stress. Nurses who take the time to understand the unique challenges and concerns of their patients will be better prepared to advocate on their behalf and properly address issues as they arise. Reflection allows the nurse opportunity to gain a deeper insight into personal strengths and weaknesses and to address any areas of concern in order to improve future practise (Taylor 2001). The information was provided in a way that was easily understandable, a demonstration of how teeth should be brushed was given, and time was allowed for the client’s time to ask questions. This is a discussion about communication and professional values: two areas of nursing that are important in delivering safe and effective care to patients/service users. Good communication helps patients/clients feel at ease. Standard 1 of the Standards of Care for Health Visitors (RCN 1989) is to promote health, and the session aimed to provide clients with relevant, up-to-date information, thus allowing them to make informed choices about the future care of their children’s teeth. The importance of communication is also emphasised in the NMC Code, which should be used to guide nurses’ day-to-day practice. This site works best with JavaScript enabled. The Code of Professional Conduct (NMC, 2002a) advises that good note-taking is a vital tool of communication between nurses. They must take account of individual differences, capabilities and needs. I noted that I was very nervous about delivering the session despite having the knowledge and understanding of the subject and felt that this may have been noticed by the participants. The Linear Model is the simplest form of communication and involves messages being sent and received by two or more people (McCabe 2006). It enables individuals to play a pivotal role in their own health (Webster and Finch 2002 in Scriven 2005) and is a means by which positive health can be promoted and enhanced alongside the prevention of illness (Downie et al 2000). The importance of the preceding is that effective communication is stressed in every Nursing & Midwifery Council (2008) document. Whether it is through spoken word, written word, non-verbal means or even silence, messages are constantly being exchanged between individuals or groups of people (Bach & Grant 2009). The key thing is to find out what is right for each individual. It also considers other aspects of the individual and the influence these may have on their approach to the process of communication (McCabe 2006). Medicine is no longer physician-centric or disease-centered. This can sometimes lead them to speak out of character, perhaps being a bit rude or aggressive. I was able to articulate what I felt had gone well, what hadn’t gone quite as well and what could be improved. The Nursing and Midwifery Council has highlighted the importance for registrants to “reflect” on their practice and called on employers to ensure that their clinical staff have time to do so. Design. Healthcare costs and negative patient outcomes would increase. In the future, I will repeat the process of thorough research, as it is best practice to keep knowledge up-to-date in order to provide care based on evidence (NMC 2008). Considering the models of reflection described, the next component of this essay will make use of the Gibbs Reflective Cycle (1998) to provide a reflective account of a situation which I experienced during clinical placement in a community setting. I am, however, aware that speaking in a group setting is not an area I am very comfortable with but further practice will help alleviate this. Without it, the quality of healthcare would be impaired. A nurse can take the opportunity to explain the importance of regular meals and snacks and explain what happens physiologically when meals are skipped in diabetic patients. Written communication is certainly a significant method of communication and is crucial in a healthcare setting. I have chosen this event as a basis for my reflective account as I feel that health promotion is an important area to consider. All work is written to order. How a nurses own values can impact on patients care both positively and negatively. It is also important for the nurse to be aware of the congruency of their verbal and non-verbal communication. Good communication makes patients/clients feel valued. 2011 Aug;17(4):579-84. doi: 10.1111/j.1365-2753.2010.01549.x. This article explores the importance of communication in clinical research, and how more effective communication with patients during the informed consent process can ensure they are fully informed. There is evidence that continues to show that breakdowns in communication can be responsible for many medication errors, unnecessary health care costs and inadequate care to the patient (Judd, 2013). The importance of therapeutic communication in mental health nursing is that for gaining rapport with patients. Caris‐Verhallen, Ada Kerkstra, Jozien M. Bensing, The role of communications in nursing care for elderly people: a review of the literature, Journal of Advanced Nursing, 10.1046/j.1365-2648.1997.1997025915.x, 25, 5, (915-933), (2008). 11th Feb 2020 Body posture (how we stand or sit): we’ll communicate much … It states that nurses ‘must ensure that the health care record for the patient or client is an accurate account of treatment, care planning and delivery. Communication in nursing is vital to quality and safe nursing care (Judd, 2013). 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