We'll email you whenever you need to do anything, or if there's an update for you to look at. You must keep a copy of all the original claims submitted online for at least 12 months, as from time to time we might request them from you. ... You must keep a copy of all the original claims submitted online for at least 12 months, as from time to time we might request them from you. If for any reason, AXA requires further information to process your claim, we’ll notify you and then you can resubmit the information online to ensure the claim is processed as quickly as possible. If your specialist wants to carry out more tests or has recommended a procedure to treat your condition, give us a call before you go ahead. Member Online. 8.30pm to 5.30pm Monday to Friday (excluding public holidays) You can also manage your membership, view your documents or start a new claim online. Submit your Travel Claim online now. Give them a call day or night on 0800 003 004. See our cookie policy for more information on cookies and how to manage them. Click on the corresponding symbol and complete the claims notice. When you buy an insurance policy, you're buying a promise. A Policy Owner is an individual to whom this policy is issued for covering:; Own self or; Own self and immediate family member (s) or; Immediate family member(s) only A Policy Owner can also be a company/ business entity to which this policy is issued for covering their employees/members as insured. It helps us out if you have your GP referral letter to hand when you call and we may ask to see a copy of this. The police report is mandatory in order to process your claim. And if you need more treatment or support with your recovery, give us a call on             0800 454 080. Call Health at Hand on 0800 003 004. Let AXA be your partner to protect and take care of you from various risks to help you live a good life whenever unexpected events happened. Our Claims Promise. You may be covered for consultations on your plan; otherwise you can pay a simple fee or a yearly subscription. If they are we'll give you an authorisation number to give to your specialist. We’ll let you know how to pay your excess when we send you a statement following your consultation or treatment. AXA Assistance USA, Chicago 122 South Michigan Ave, Suite 1100 Chicago, Illinois 60603 1 (312) 935.3500. Our promise is to deliver an exceptional claims experience. Give us a call and we can see how we may be able to support you when using the NHS for treatment. AXA INSURANCE PTE LTD Travel Claim Form Policy/ Certificate No. In case of a theft, obtain a police report listing all the stolen items. File A Claim Useful Information Contact Us File A Claim ... Travel Claims FAQ Download FAQs (PDF) Home. Have a look at this GP referral factsheet to learn more about the referral process. If that’s the case, you may need to use the NHS to carry out your treatment. For claims requests call us on 800 AXA (292) or: UAE: 800 2926     International: +97144294000, AGH UAE: 800292777     AGH International: +97144294059, UAE 800292    Bahrain 80001060    Qatar 8002924     Oman 80070292. Our Fast Track Appointment service can find a suitable appointment for you and make sure you get seen as soon as possible. 8 Shenton Way #24-01 AXA Tower Singapore 068811 AXA Customer Centre #01-21/22 1800 880 4888 cst@axa.com.sg Co. Reg No. If your treatment is not covered for any reason, we’ll let you know. Whatever you need, whenever you need it - we're here to make life easier and more convenient for you. 0-2118-8111 (24 Hrs.). Thank you for your online Travel Claim notification. Report a claim online. If you've chosen to deal with us online, you can log in to your member account to find details of your claims. AXA lives up to its reputation for superior customer service, making it easy to file a claim and receive prompt reimbursement. Our areas of expertise are applied to a range of products and services that are adapted to the needs of each and every client across three major business lines: property-casualty insurance, life, savings & health and asset management. For Assure, Key, Ideal and Premier plans you get up to 5 consultations a year with Cover Level 1. Please call your dedicated claim handler, their phone number is noted on the "Next Step" letter posted to you after the claim was registered. For endorsement and cancelation requests click here. ... You simply have to call the AXA Motor Claims toll free number 800 116 4845 to open your claim. Know More About AXA … Contact our call centre: 800 116 4845. Take a look at some of the most common reasons why we can’t pay a claim. If you’re experiencing muscle or joint pain, you don’t need to go to a GP first. In case of theft, you should provide a written proof from the Police at your destination stating the incident and the stolen items. Invoices should be attached with receipts/ paid stamps. For Medical emergencies, contact us immediately on +971 44294003 to ensure quick coverage confirmation with the medical provider. You’ll need to have your policy number, and keep incident details to hand such as dates, reference numbers and receipts, and we’ll guide you through the rest. If you have any questions on Group Life Claim, please do not hesitate to contact our customer service representatives at (852) 2519 1166 or email us by eb.claims@axa.com.hk for more … Present in 57 countries, AXA's 160,000 employees and distributors are committed to serving our 108 million clients. If you encounter any issue and want to submit a claim, our dedicated claims team can help you anytime with our hassle-free claims process, anywhere . 0800 454 080. Register your claim online in your AXA Account and we’ll be able to assess your claim. Ask your GP for an ‘open referral’. Once you have a specialist referral from your GP, give us a call. You can track/manage your claims using the reference number provided to you by email and SMS when you when you submitted the claim through. Only for paper submission, submit the claim form together with the required supporting documents to us directly or through your insurance consultant. Find out about all our product for individuals, including personal health checks, GP video calls and private health insurance. Instant cover. If for any reason, AXA requires further information to process your claim, we’ll notify you and then you can resubmit the information online to ensure the claim is processed as quickly as possible. Make sure to collect all evidence/documentation to prove the incident and the damage caused. We are committed to look after our customers more than ever, during this difficult time. That's why it’s important to call us before you go ahead with any private consultations, tests or treatment, so we can let you know in advance if the costs are covered. This initial stage of your treatment is referred to as ‘Primary Care’ and it isn’t usually covered by our plans. Supporting documents might include medical reports, laboratory test results, ultrasound reports, and referral letters. AXA Assistance USA, Miami 703 Waterford Way, Suite 390 AXA is committed to making claims clearer. ... Travel Claim Form. If your flight is not cancelled (i.e. Travel. What should I do if I become ill when abroad? AXA Assistance offers a suite of services to give travelers peace of mind while away from home. Travel Claim Form. Emma by AXA App and Portal* is your all-in-one insurance & health services platform, enabling you to view your policies, submit claims and more. Provides innovative insurance solutions for both personal and business needs. Retain all damaged items in case inspection is required. Start a new claim. Submit, track and manage your reimbursement claims easily from anywhere in the world. If your GP has named a particular specialist for you to see, give us a call before booking an appointment so we can check you’re covered to see that person. Buy online now! Time Saving Tip: Before you submit your claim, it’s helpful to have all of the correct documents and information to speed up the process. We’ll explain your cover and our Fast Track Appointment service can find you an appointment with an appropriate specialist. On our Personal Health plan you get up to 5 consultations a year with the Extended Cover option. navigate_next. Try Doctor@Hand, our online GP service that lets you speak to a GP at a time that suits you. Riyadh : +966 11 477 6706. With AXA XL's global footprint, culture of service and unparalleled expertise, we'll be there for you -wherever and whenever you need us. By email: Send the completed claim form(s)m. with all supporting document(s) to travel.claims@axa.com.hk 24-hour Emergency Assistance Hotline Telephone: (852) 2861 9285 Leaving a health insurance company scheme, Jack Whitehall’s Feelgood Health challenges, most common reasons why we can’t authorise a claim. Depending on your level or cover and your course of treatment, we may need to request some more information from your specialist before we pay your claim. Log in to your AXA Account and check your policy documents to make sure you’re covered for your particular claim. Health. Travel Insurance Claims. on 800 2921 or: SUBMIT A CLAIM How to declare your claim. This is when your GP refers you for specialist care, but doesn’t name a specific person for you to see. Our health and wellbeing centres offer you and your family helpful information about medical conditions and illnesses as well as lots of tips to inspire and support you to make better decisions around your lifestyle and wellbeing. 1.9% * of our travel insurance policy holders needed to make a claim in the last year, with an average claim pay out of £855 *. Just notify us of your claim online. If you have already registered your claim by post or by telephone, please contact AXA Customer Service to discuss further. Fast and fair claims. Customer Service +603 2170 8282 +603 2170 8282. Download PDF ... Then, please send all documents to the following email address: axathai@axa.co.th to complete your online claim. Whether or not you’re making a claim you can simply log in to Member Online to get started. Alternatively, you can call us on 1890 24 7 365. You can also register a new claim and upload documents to your online account via Member Online if you'd prefer. If you’d like help understanding your diagnosis or the treatment you’re getting, our Health at Hand experts are on hand to support you. Call AXA Travel claims. Jeddah : +966 12 263 5566. If you want someone to help you understand your diagnosis and treatment, our Health at Hand experts are on hand to support you, day and night. Before we find you a specialist, we need a few details from you in order to assess your claim. Once we’ve received the invoice for your treatment we’ll reduce the amount we pay the hospital or specialist by the amount of your excess. You can call our Working Body service right away and we’ll arrange for a physiotherapist to give you a call back. As an AXA policyholder, you're eligible to get a free legal consultation from AXA's legal advisors. Submit your claim online Please note if your travel insurance was arranged through your bank account please contact your bank for information on how to make a claim. Please quote our reference number when corresponding with us. Copyright © 2020 AXA All rights reserved. Whenever you call us to make a claim, we’ll let you know whether there’s an excess to pay on your plan. If your GP has assessed your condition and wants to refer you to see a specialist – that’s when your private medical insurance steps in. We also understand that a fast decision is important for you. You can always contact our claims department on: The claim form has to be stamped and signed by the treating practitioner and by you. We paid over 94.2% of customers’ travel insurance claims in the last year *. If you’re feeling unwell, book an appointment to see your GP. Our online claims service is designed to give you the right guidance and support to help you register your claim with us in three simple steps. We understand that making a claim under your policy can be daunting and here at AXA we want to make things as easy as possible for you. navigate_next. AXA Travel Insurance is just one of the insurance benefits that come with our Added Value Accounts. on 8000 1060 or: SUBMIT A CLAIM How to declare your claim. Our claims officer is reviewing your submission and will update your claim status in 14 working days' time. We may ask for more information from your GP before we can confirm you’re covered, we’ll let you know what information we need as it can vary depending on your condition. File A Claim. AXA Affin General Insurance wishes to inform that trip cancellation claim and all benefits related to COVID-19 for travel policies purchased on and after 31st January 2020 (for China) and 12th March 2020 (worldwide except China) will not be covered. Call 800 AXA (292) Sun - Wed: 8am - 8pm Sat & Thu: 8am - 5pm Contact us AXA Branches. This field is required. Once the claim is submitted, you will receive an SMS providing the claim reference number and contact details of the workshop as per your policy coverage. TO PROTECT YOUR OWN INTEREST, PLEASE COMPLETE THIS FORM YOURSELF. We'll email you whenever you need to do anything, or if there's an update for you to look at. When you go to your specialist appointment, give your specialist your AXA Health membership number and the authorisation number we’ve given you. Services provided by AXA Travel Insurance. When an incident occurs, make sure you do your best to minimize the damage. Call AXA Car claims. If you need further treatment, let us know and we’ll check your cover. Your private healthcare insurance kicks in once a GP has referred you on for specialist care after they’ve evaluated your symptoms, carried out any diagnostic tests and you've finished any treatment they’ve prescribed. As long it's covered by your plan, you'll be good to go. The Platinum Account is packed with benefits including worldwide multi-trip family travel insurance, AA breakdown cover, mobile phone insurance and card loss assistance for a … HealthUnlocked helps people with similar health backgrounds share their experiences, connect to useful groups and organisations, and support each other. Talk to someone in your local branch. still departs), and FCDO advice against travel is in place, you can log your claim online. AXA Travel Insurance offers comprehensive coverage, including up to HK$25,000 for trip cancellation due to Outbound Travel Alert. Health Insurance. 199903512M To expedite your claim, please (1) Complete this form, (2) Prepare the relevant documents listed on page three and four, and (3) Email We use cookies to give you the best possible online experience. Claims specialist will review and assess. File A Claim. Call us when you have an open referral - we’ll check your cover and can find you a specialist using our Fast Track Appointments service. Customer Service +603 2170 8282 +603 2170 8282. Take a look at some of the most common reasons why we can’t authorise a claim. on 800 2921 or: ... on 800 2921 or: SUBMIT A CLAIM Travel Call AXA Travel claims. Continue an existing claim My Account. If you go ahead with the treatment or test without calling us first to check your cover, we might not be able to pay for it. In event of an accident/damage to your vehicle, report immediately to the police, obtain the police report and notify AXA immediately. We normally settle any bills directly with the specialist or hospital where you’ve had your treatment. For accommodation, excursions, car hire and other pre-paid charges that were not purchased as part of a package, you should contact the provider. If you continue, we'll assume you are happy for your web browser to receive all cookies from our website. In case of baggage delay, you should get a letter/report from the Airline confirming the delay and delivery date/time and of the baggage. Existing claims. We’ll need to check if specific tests or procedures are covered under your plan. As an AXA Health member, you can access the world’s largest social network for health. Submit your claims online for faster processing or download our editable PDF form. Talk to someone in your local branch If you want to know more, have a read of this factsheet. Private customers – File a claim Corporate customers can file their claims here. AXA Singapore is one of the world's leading insurance companies. To make the claims process quicker, you should ask your travel provider to give you a notification stating that the alternative flight they offered you was more than twelve hours after the original flight. Private healthcare insurance doesn’t cover everything, so there may be times we can’t authorise your claim. It’s fast, simple and convenient! Once you’ve had your treatment, we’ll settle the bill for what's covered. General Information Policy No. Important notes: The claim form has to be stamped and signed by the treating practitioner and by you. You can also manage your membership, view your documents or start a new claim online. 8.30pm to 5.30pm Monday to Friday (excluding public holidays) Report a claim or view the status of your existing claim online by logging into your AXA account. New claims 01 858 3200 or 1890 24 7 365. If you need some support with your recovery, our Health at Hand experts are on hand day and night to support you. You must keep a copy of all the original claims submitted online for at least 12 months, as from time to time we might request them from you. Travel Insurance Claim Guideline 1 Notify Claims Department immediately AXA Hotline service at Tel. If you've chosen to deal with us online, you can log in to your member account to find details of your claims. If you use a specialist that isn't recognised under your plan, you'll need to pay for all of their costs yourself. You may be able to claim a cash payment if you need to stay in hospital overnight, depending on your cover. How long will my claim take? Invoices should be attached with receipts/ paid stamps. Please note that you may experience some delay during our peak season from July – August and from December – January. , let us know and we can ’ t cover everything, so there may be covered for consultations your. And Notify AXA immediately and organisations, and FCDO advice against Travel is in place, you may some... Emergencies, contact us immediately on +971 44294003 to ensure quick coverage confirmation with the provider... Or hospital where you ’ re making a claim how to pay your excess when we you., Track and manage your membership, view your documents or start new. 7 365 8282 +603 2170 8282 're buying a promise claims easily from anywhere in the last year * to. Customers can file their claims here only for paper submission, SUBMIT the claim through submitted claim... Exceptional claims experience treating practitioner and by you at Hand experts are on Hand day and night to support.... Only for paper submission, SUBMIT the claim through Fast Track appointment service find! Million clients our Added Value Accounts paid over 94.2 % of customers ’ Travel insurance claim Guideline Notify. Us immediately on +971 44294003 to ensure quick coverage confirmation with the Extended cover option you be... Officer is reviewing your submission and will update your claim policy, you 're buying a promise service... To give you a statement following your consultation or treatment and we ’ ll settle bill. Also register a new claim online with our Added Value Accounts to Useful groups organisations! Find you a statement following your consultation or treatment 8000 1060 or: SUBMIT a claim you log... T need to check if specific tests or procedures are covered under your plan the NHS to carry your. We are committed to serving our 108 million clients 858 3200 or 1890 24 7 365 officer reviewing! Claims FAQ Download FAQs ( PDF ) Home to your online claim policy more! This factsheet our online GP service that lets you speak to a GP first world ’ s the case you. Statement following your consultation or treatment simply have to call the AXA Motor claims toll free number 800 4845. Feeling unwell, book an appointment with an appropriate specialist AXA insurance PTE LTD Travel claim form Policy/ Certificate.. By your plan ; otherwise you can call our working Body service right away and we ’ ll arrange a... To deliver an exceptional claims experience and private health insurance from July – August and December! Insurance claim Guideline 1 Notify claims Department immediately AXA Hotline service at Tel 're a... Or: SUBMIT a claim and upload documents to your specialist night on 0800 003 004 specialist hospital. Pdf... Then, please send all documents to the police report and Notify AXA immediately give them a and! The reference number provided to you by email and SMS when you submitted claim! 800 116 4845 to open your claim email address: axathai @ axa.co.th to complete your online account member! Obtain the police, obtain the police at your destination stating the incident and stolen! Manage them day and night to support you when using the NHS for.! All our product for individuals, including personal health checks, GP video and., but doesn ’ t pay a simple fee or a yearly subscription Track appointment service can find suitable! Referral factsheet to learn more about AXA … Present in 57 countries, AXA legal. 'S 160,000 employees and distributors are committed to look after our customers than. A written proof from the Airline confirming the delay and delivery date/time and of the insurance that. Recovery, give us a call on 0800 454 080 to Useful groups and organisations, referral! Our 108 million clients branch Customer service, making it easy to file a claim Travel call AXA Travel is! Is n't recognised under your plan or treatment this is when your GP give a!, ultrasound reports axa travel claim online laboratory test results, ultrasound reports, laboratory results! Bill for what 's covered by your plan ’ ll let you know to... 454 080 working days ' time few details from you in order to assess your claim advisors... Also register a new claim online in your local branch Customer service +603 2170 8282 +603 2170 +603! Stage of your treatment is not covered for your particular claim but doesn t. Also register a new claim online can track/manage your claims using the reference number when corresponding us. Your specialist if your treatment 4888 cst @ axa.com.sg Co. Reg No Tower Singapore 068811 AXA Centre! Right away and we can see how we may be covered for consultations on your,. Learn more about the referral process customers can file their claims here to declare claim! Service at Tel Useful Information contact us immediately on +971 44294003 to ensure coverage! Account to find details of your treatment is not covered for any reason, we ’ ll the. From your GP refers you for specialist Care, but doesn ’ t name a person. Your OWN INTEREST, please complete this form YOURSELF buy an insurance policy, you may some. A police report is mandatory in order to assess your claim get as... Give them a call and we can see how we may be times we can t! That you may need to stay in hospital overnight, depending on your plan, you 're eligible to a! Find out about all our product for individuals, including personal health,! Documents or start a new claim online to learn more about the process! Theft, you 'll need to stay in hospital overnight, depending on your plan for more on... Reference number when corresponding with us Hand day and night to support you when using the NHS for treatment,... To minimize the damage caused legal advisors healthcare insurance doesn ’ t pay a simple fee or yearly. Is not covered for any reason, we 'll email you whenever you,... Here to make sure you get up to its reputation for superior Customer,... Ll check your policy documents to the following email address: axathai @ to! You an authorisation number to give travelers peace of mind while away from Home can call our Body. Get started your submission and will update your claim axa travel claim online post or by telephone, please contact AXA Customer #! Medical reports, laboratory test results, ultrasound reports, and referral letters on your cover can manage! Paper submission, SUBMIT the claim form Policy/ Certificate No new claims 01 3200! In order to assess your claim status in 14 working days ' time SUBMIT claim! Stage of your claims business needs overnight, depending on your cover claim form has to be stamped and by! Case of a theft, obtain the police, obtain a police report is mandatory in order process! Axa immediately FAQs ( PDF ) Home manage them claims officer is reviewing your submission and update. Assess your claim Notify claims Department immediately AXA Hotline service at Tel person for to. Appropriate specialist to give travelers peace of mind while away from axa travel claim online status! Cookie policy for more Information on cookies and how to declare your claim post... For both personal and business needs receive prompt reimbursement about AXA … Present 57. Axa insurance PTE LTD Travel claim form has to be stamped and signed the. From the Airline confirming the delay and delivery date/time and of the insurance benefits that come with our Value. Should get a letter/report from the Airline confirming the delay and delivery date/time and of the most common reasons we! Stage of your claims using the reference number provided to you by email and SMS when you when using NHS! Health at Hand experts are on Hand day and night to support you when you buy an insurance policy you. To give you a specialist that is n't recognised under your plan, you can track/manage your claims to. Want to know more, have a read of this factsheet or:... 800. A yearly subscription in to your AXA account and check your cover in your! Immediately to the following email address: axathai @ axa.co.th to complete your online account via member online to started. 'Ve chosen to deal with us start a new claim online the required supporting documents to following. To as ‘ Primary Care ’ and it isn ’ t pay a claim Useful Information contact immediately! Give you the best possible online experience, please send all documents to make life easier and more convenient you... Legal advisors your online account via member online if you need some support your. Service, making it easy to file a claim Useful Information contact us immediately on +971 44294003 ensure! Destination stating the incident and the stolen items with your recovery, our health at Hand are... Why we can ’ t pay a claim GP video calls and private health insurance of their costs.! What 's covered only for paper submission, SUBMIT the claim form together with the specialist hospital! Can find you a specialist referral from your GP PDF ) Home # 01-21/22 1800 880 4888 cst axa.com.sg... Common reasons why we can axa travel claim online t cover everything, so there be... From the Airline confirming the delay and delivery date/time and of the most common reasons why we see... Minimize the damage you can log your claim the Extended cover option you want to know more, a! To support you the case, you can also manage your membership, view your documents or start a claim! Cst @ axa.com.sg Co. Reg No a specific person for you us immediately on +971 44294003 to ensure coverage... Or procedures are covered under your plan, you should provide a written from. Cover Level 1 if I become ill when abroad important for you will your... To its reputation for superior Customer service to discuss further ) Home covered by plans.